HOLIDAY SHIPPING SCHEDULE

The following days will not count as business days towards delivery times Shipping companies will be closed. UPS does NOT pick up or deliver on these days:

UPS Holiday Schedule:

UPS Will Be Closed

New Year's Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Day

Atlantic Cigar Co. will also be closed:

New Year's Eve

New Year's Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Eve

Christmas Day

SHIPPING CUT OFF & PROCESSING TIMES

All U.S. orders placed before 4:00 PM EST (Mon-Fri only) will ship the same day, pending credit card approval. Orders shipping via USPS Priority Mail must be placed before 1:00 PM EST. Atlantic Cigar does not ship to Utah, South Dakota, France and United Kingdom. 

Delaware

All purchasers to be over 21 years of age, Delaware’s Title 30 Chapter 53 requires us to:

  • Receive and store age verification documents in order to sell a tobacco product to you. We have partnered with Veratad Age and Identity Verification. This is a one-time process and the information will only be used to comply with your state’s requirements.
  • Obtain the signature of a person 21 years of age or order before completing the delivery

Maryland & Washington

Due to Maryland State regulations, we cannot ship little cigars to Maryland residents.

Due to Washington State regulations, we cannot ship little cigars to Washington residents.

California

All purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to:

  • Confirm your delivery of tobacco products by telephone call after 5PM (PT) the day prior to shipment
  • Obtain the signature of a person 21 years of age or order before completing the delivery

SALES TAXES:

We are required to collect and remit sales tax in the following states. Remittance of any taxes on orders shipped outside of these states is the responsibility of the purchaser.

Arizona, Arkansas, California, Connecticut, Colorado, District of Columbia, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Pennsylvania, Ohio, Oklahoma, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

DELIVERY OPTIONS (Effective on March 1st 2020)

Your Shipping Options are as Followed:

SurePost: 2-8 Business Days (NO SIGNATURE REQUIRED)*
UPS Ground: 1 - 6 Business Days (ADULT SIGNATURE REQUIRED)
UPS 2nd Day: 2 Business Days in Transit (ADULT SIGNATURE REQUIRED)
UPS Next Day Air Saver: 1 Business Day in Transit - Delivered End of Business Day (ADULT SIGNATURE REQUIRED)
UPS Next Day Air: 1 Business Day in Transit - Delivered Before 3PM Local Time (ADULT SIGNATURE REQUIRED)
USPS Priority Mail: 1 - 6 Business Days, includes Saturday (NO SIGNATURE REQUIRED)*

SHIPPING RATES

SurePost: $7.95 Orders over $199 FREE SHIPPING*
UPS Ground: $9.95
USPS Priority Mail: $10.99*
UPS 2nd Day: $19.95
UPS Next Day Air Saver: $29.95
UPS Next Day Air: Calculated at Checkout

Map below is transit time for UPS ground only. SurePost averages one additional day for delivery.

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*No limits on number of products ordered. Some larger, heavy items such as Humidors may carry an additional shipping fee. Free shipping offers will be shipped by SurePost or the shipper of our choosing. We ship Priority Mail by the USPS for P.O. Boxes, APO's, FPO's and International orders. Please Note: *UPS Does Not Deliver Packages on the Weekends. Delivery Estimates do not take Saturday and Sunday into Account or the Day the Order was Placed. We do not issue service refunds for Holiday or Weather related delays, or other delays outside the control of Atlantic Cigar or the carrier you choose. Higher valued orders shipped by SurePost or USPS may also require signature. SurePost is not a guaranteed delivery time, all shipping times are estimates only. SurePost is only offered for packages under 9lbs.

USPS Priority Mail - By United States Postal Service

Shipping for USPS Priority Mail - Shipping times are estimates. USPS is not a guaranteed service, no shipping charge refunds for shipping delays. Shipping time can take up to 8 business days.

Military Shipping APO & FPO's

We support our Armed Forces, and will ship to APO's / FPO's Worldwide.

FREIGHT SERVICE – For Heavy Items

A Freight service is used on large humidors & cabinet humidors; you will be notified on freight shipping cost prior to us shipping the item.

INTERNATIONAL SHIPPING

Atlantic Cigar will verify all international customers prior to shipping. If Atlantic Cigar cannot prove that you are the legitimate owner of the card being used, we reserve the right to cancel your order. All International Customers will be charged based on your location and the weight of your package. All items on AtlanticCigar.com are pre-weighed. At checkout, you will be given a shipping rate for your order. We ship international packages with the United States Postal Service, using their Express Mail International or Priority Mail international Service. You will be emailed a tracking link separately when your order is processed. We've found that they have the best rates, and get our packages to our international customers faster than any other service.

Buyers are responsible for complying with their countries local and federal tobacco laws. Atlantic Cigar is not responsible for fees or taxes associated with their orders. We mark all customs forms as "Gift" and we ship "person" to "person". Contents are declared as what is ordered. Atlantic Cigar does not make “fake invoices” or discreetly mark contents. Atlantic Cigar will not be responsible for the package if stopped by customs. If your customs agency stops the package you may have the chance to refuse it, and have it re-delivered back to us. You will then have the option of us re-shipping the package or we can issue a credit for the amount of the product only. NOT shipping cost. That postage is deemed used. You will be responsible for any additional shipping charges if you decide to have it re-shipped. Atlantic Cigar is not responsible for seized shipments. Again, please be aware of your countries importation regulations. 

Please insure your Ship-to Address is correct and in English. AtlanticCigar.com is not responsible for information that is incorrect on your shipping label. Do not confuse this with your Bill-To address, this is the address that is associated with your credit card. Our system allows for multiple Ship-To addresses. If you would like to add more Ship-To addresses sign into your Member Area on our website and click on the "Address Book" link. On your first order, if your Ship-To address is different than your Bill-To Address, we may have you call in or email for verification. This is a measure against fraudulent orders. More information can be read in the following section https://atlanticcigar.com/international-ordering/

All sales are final, if package is lost, damaged or held in customs, it is the customer’s responsibility. Free Shipping offers are for U.S. destinations only, and cannot be honored on orders being shipped outside the U.S.

RETURN / REFUND POLICY

Atlantic Cigar Co. 100% Guarantee of Satisfaction & Return Policy

Non-Tobacco Products: If you are not 100% satisfied with any non-tobacco product that you purchased from AtlanticCigar.com you may return it in original condition within 14 days of purchase for full credit or refund.

Cigars: Damaged items will be replaced, we will pay for all shipping cost.  If you are not 100% satisfied with any cigars that you purchase from AtlanticCigar.com, you may return them within 30 days for full credit or full refund for the amount of cigars returned, minus shipping costs. Returns accepted only with original Cellophane Wrapper intact.

Free Promotional Items: All defective free/promotional items must be returned by customer at customer cost. Replacement will be issued when it is received by AtlanticCigar.com.

Directions for Returns: Please call our Customer Service Department (800) 887-7877 or (610) 200-0341 for a Return Merchandise Authorization number within 3 days of receipt of your order to expedite the return(s). When returning merchandise, please repack the item carefully and return it INSURED within the prescribed time(s) above. We will pay for return shipping if your package was damaged or it was our error when it reached you.