ORDERING FOR INTERNATIONAL CUSTOMERS
AtlanticCigar.com welcomes international and APO/FPO (Military) orders as well. Due to the complexities involved with International orders, such as customs clearance and local carrier procedures, the following policies and requirements will be applied to international orders:
Please allow at least 24-72 hours to process International orders
FOR ALL FIRST-TIME INTERNATIONAL ORDERS
We will charge your credit card an undisclosed amount under $20 US Dollars. Before we can process your order, you need to find out the amount you were billed and email us that amount. This charge will be credited toward the balance of your order. This is a onetime process. Once you verify the amount you will not have to do it again. This process is to protect our consumers from fraudulent activity.
We reserve the right to open and inspected items for freshness and defects prior to shipping.
SHIPPING FOR INTERNATIONAL CUSTOMERS
All International Customers will be charged based on your location and the weight of your package. When you checkout you will be given an estimate of your shipping charges. We ship international packages with the US Postal Service, using their Express Mail or Priority Mail Service. We've found that they have the best rates, and get our packages to our international customers faster than any other service. You will only pay exact shipping charges.
Buyers are responsible for complying with their countries local and federal tobacco laws and fees associated with their orders, by placing an order customers are agreeing to assume all risks. We mark all customs forms as "Gift" and we send "person" to "person". There is no indication of cigars on the packages. However, we will not be responsible for the package if stopped by customs. If customs happen to stop the package you may refuse it and have it re-delivered back to us. You must notify us that the package is being returned. You then have the option of us re-shipping the package or we can issue a credit for the amount of the product only. NOT the shipping cost. You will be responsible for any additional shipping charges if you decide to have it re-shipped. If you would like us to mark the packages as cigars we can do so. You would have to call in your order at 610-200-0341 or email us firstname.lastname@example.org prior to placing the order.
You agree to pay full shipping amount, due to the final weight of your package. Therefore, we will charge your credit card for the balance upon shipment. Total shipping amount can be verified on the package upon arrival. We ship by USPS Express Mail or Priority Mail.
All sales are final if package is lost damaged or held in customs - it will be the customers or purchaser's responsibility.
Free Shipping offers are for U.S. destinations only, and cannot be honored on orders being shipped outside the U.S. (Lower 48 States) Excludes Alaska, Hawaii & U.S. Territories.