SHIPPING CUT OFF & PROCESSING TIMES
All U.S. Domestic orders placed before 4:00 PM EST Monday-Friday with UPS Services or SurePost will ship the same day, pending order approval. Orders shipping via USPS Priority Mail must be placed before 1:00 PM EST Monday-Friday for same day shipping. Atlantic Cigar is closed on weekends but still processes orders. Tracking Emails can be sent on weekends but will not be updated until UPS or USPS pickup on Monday.
DELIVERY OPTIONS
SurePost: 2-8 Business Days (Not Guaranteed)
UPS Ground: 1 - 6 Business Days
UPS 2nd Day: 2 Business Days in Transit
UPS Next Day Air Saver: 1 Business Day in Transit - Delivered End of Business Day
UPS Next Day Air: 1 Business Day in Transit - Delivered Before 3PM Local Time
USPS Priority Mail: 1 - 8 Business Days, includes Saturday (Not Guaranteed)
SHIPPING RATES
SurePost: $7.95 Orders Over $99.00 FREE SHIPPING*
UPS Ground: $9.95 Orders Over 9 Pounds FREE SHIPPING*
USPS Priority Mail: $10.99 Under 10 Pounds*
UPS 2nd Day: $19.95 Orders Under 10 Pounds*
UPS Next Day Air Saver: $29.95 Under 10 Pounds*
UPS Next Day Air: Calculated at Checkout
Map below is transit time for UPS GROUND ONLY. SurePost averages one to two additional days for delivery, but not guaranteed*.
*SurePost is not a guaranteed delivery time, all shipping times are estimates only. SurePost is only offered for packages under 9lbs. SurePost is an economy shipping service where UPS picks up your parcel, sorted through UPS facilities, and delivered to your local USPS Post Office for final delivery. In some cases UPS may delivery your package and not turn over the parcel to USPS. Atlantic Cigar cannot control this outcome.
*Free shipping offers will be shipped by SurePost or the shipper of our choosing. Free shipping only for Contiguous United States. We only ship Priority Mail by the USPS for P.O. Boxes, Military Mail, and International Orders. Free shipping is based off order value, this excludes tax.
*UPS Services does not deliver packages on the weekends. Weekends are not considered Business Days by UPS. Delivery Estimates do not take Saturday and Sunday into account or the day the order was placed. Atlantic Cigar will not issue service refunds for Holiday or Weather related delays, or other delays outside the control of Atlantic Cigar or the carrier you choose. Higher valued orders shipped by SurePost or USPS may also require signature.
*UPS 2nd Day Air and UPS Next Day Air Saver are limited to packages under 10 Pounds. All larger packages will be shipped with UPS Ground. Please contact our customer service team if larger orders need to be expedited.
*No limits on number of products ordered but multiple orders may need to be placed. Some larger, heavy items such as Humidors may carry an additional shipping fee.
USPS Priority Mail - By United States Postal Service
USPS Priority Mail - Shipping times are estimates. Shipping times can take up to 8 business days. USPS is not a guaranteed service; no shipping charge refunds for shipping delays. USPS Priority Mail is not an upgraded or expedited shipping service. We strongly encourage UPS shipping services.
Military Shipping APO & FPO's
We support our Armed Forces, and will ship to APO's, FPO's, and DPO's Worldwide. All shipments with Military Mail will be shipped with USPS Priority Mail. Rates are calculated at checkout.
FREIGHT SERVICE – For Heavy Items
A Freight service is used on large humidors & cabinet humidors; you will be notified on freight shipping cost prior to us shipping the item.
INTERNATIONAL SHIPPING
Please visit the following link INTERNATIONAL ORDERING
HOLIDAY SHIPPING SCHEDULE
UPS Holiday Schedule and will be closed:
New Year's Day
Martin Luther King Jr. Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
Atlantic Cigar Co. will also be closed:
New Year's Eve
New Year's Day
Martin Luther King Jr. Day
Memorial Day
Independence Day (Observed)
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day
US DELIVERY RESTRICTIONS
Atlantic Cigar does not ship to Hawaii, Utah or South Dakota by restriction of state laws.
Delaware
All purchasers to be over 21 years of age, Delaware’s Title 30 Chapter 53 requires us to:
- Receive and store age verification documents in order to sell a tobacco product to you. We have partnered with Veratad Age and Identity Verification. This is a one-time process and the information will only be used to comply with your state’s requirements.
- Obtain the signature of a person 21 years of age or order before completing the delivery
Maryland & Washington
Due to Maryland State regulations, we cannot ship little cigars to Maryland residents.
Due to Washington State regulations, we cannot ship little cigars to Washington residents.
California
All purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to:
- Confirm your delivery of tobacco products by telephone call after 5PM (PT) the day prior to shipment
- Obtain the signature of a person 21 years of age or order before completing the delivery
SALES TAXES:
We are required to collect and remit sales tax in the following states. Remittance of any taxes on orders shipped outside of these states is the responsibility of the purchaser:
Arizona, Arkansas, California, Connecticut, Colorado, District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Pennsylvania, Ohio, Oklahoma, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
RETURN / REFUND POLICY
Atlantic Cigar Co. 100% Guarantee of Satisfaction & Return Policy
Cigars: Damaged or incorrect items will be replaced, Atlantic Cigar will pay for shipping costs in this case. Please contact Atlantic Cigar immediately if there is an issue with your order. Your order will be deemed as accepted and kept if not notified within 3 days of delivery. If you are not 100% satisfied with any cigars that you purchase from AtlanticCigar.com, you may return them within 14 days of receipt. Store credit or a direct refund for the amount of cigars returned, minus applicable shipping costs, will be issued upon return to Atlantic Cigar. 10% Restocking Fee may be assessed. Returns will only be accepted in original condition, with original cellophane wrapper intact. Cut or smoked cigars will not be accepted as returned product. Our team may ask for a photo of the product in question. Proof of issue will need to be emailed to our customer service department, Admin@AtlanticCigar.com.
Non-Tobacco Products: If you are not 100% satisfied with any non-tobacco product that you purchased from AtlanticCigar.com you may return it in original condition within 14 days of purchase for full credit or refund. Damaged or defective products will be replaced. Please note that some lighters do not come filled with butane.
Free Promotional Items: Free goods that are part of an order must be returned if parent product is being returned. If not, returned promotional items will be paid for. All defective free/promotional items must be returned by customer at customer cost. Replacement will be issued when it is received by AtlanticCigar.com.
Directions for Returns: Please call our Customer Service Department (800) 887-7877 or (610) 200-0341 for a Return Merchandise Authorization number within 3 days of receipt of your order to expedite the return(s). Atlantic Cigar will pay for return shipping if your package was damaged or there was an inventory error when it reached you. RMA Postage may vary depending on circumstance. Original shipping costs can be assessed. Free shipping promotions will not be honored in some cases and factored into the return.
- Please pack item(s) in a rigid cardboard box with packing material even if item was damaged or defective initially. Items returned and damaged due to improper packing will be paid for by customer.
- If reusing packing material please remove old shipping labels on box.
- Please return package as soon as possible for faster reconciliation.
- Include Atlantic Cigar order number in package if possible.