Real Time Inventory
With the launch of our new site Atlantic Cigar has switched to Real Time Inventory. We did this for a variety of reasons, but mainly to show the customers what’s in stock and available for purchase right away. Some products are still available for Backorder, but unlike the past, not all products are available. We have built a Notification system in for items that are Out of Stock, or on Backorder. If you choose the “Notify” Button, you will be asked for your name and email. As soon as these items come into the warehouse, you will receive an email with a link to the item. You can also call us when you receive the notification to order the item.
Product Notification
Atlantic has built a Notification system into our website for items that are out of stock. If an item sells out on our website, you will see an orange "Notify" button appear. If you click this button, you will be asked for your name and your Email. *Atlantic Cigar Co will never use this information for anything beyond Notification purposes. As soon as the item comes into our warehouse, you will receive an Email with a link to purchase this product. Once again items are on a first come, first serve basis. To ensure you will get a chance to purchase this product while it's in stock, we recommend you put your order in as soon as you can. We recommend that you use Product Notification over Backordering, that way you can avoid the Backorder Fees.
International Ordering
Please see following page International Ordering
Return Policy
Atlantic Cigar Company offers its customers a 100% Guarantee of Satisfaction with all orders.
Directions for Returns: Please call our Customer Service Department (800) 887-7877 or (610) 200-0341 to initiate a return. You will be given an RMA number for your return when you speak to customer service. Please make sure to mark the outside of the package with the RMA #.
Please Note: You must speak to Customer Service to get an RMA Number. Do not ship merchandise to us without an RMA number and without speaking to a representative first.
Non-Tobacco Products: If you are not 100% satisfied with any non-tobacco product that you purchase from AtlanticCigar.com you may return it in it's original condition within 30 days of purchase for full credit or refund.
Tobacco Products: If you receive your order and you items in your package are damaged, we will replace the items and pay for all shipping costs.
If you are not 100% satisfied with any cigars that you purchase from AtlanticCigar.com, you may return them within 14 days for a full credit of full refund for the amount of cigars returned, minus shipping costs. We will only accept cigar returns with the original cellophane wrapper intact. Please do not send us cut, lit, or broken cigars.