Frequently Asked Questions:

? Customer Service

? Humidification Facts

? Cigar Storage Info

? Cigar Info

? Technical Support Issues

Customer Service

• Why are some of the final prices of my orders showing up as zeros?
  • In order to provide you the customer with the best pricing on the internet some items will come up as zeros as we are not allowed to show our super low pricing. We will add our sale price to that item. If you would like to find out the current pricing for that item please email or call us.
• Can you change an order placed online?
  • You cannot change an order manually once it is placed. We suggest that you call our toll free number (1-800-887-7877) to change or cancel any orders. You can also email us at Admin@AtlanticCigar.net
• Does Atlantic Cigar have a return policy?
  • All of the items we ship out are in perfect condition. In the event that a manufacturer has not properly cared for the item prior to us receiving them, and storing them in our state of the art humidor, or if an item breaks or is damaged in the shipping process you must notify us within 72 hours of receiving the merchandise. You must keep all original items & or packaging materials. Please call or e-mail us and receive a return authorization number. Once that is received you have 10 business days to ship out the package. You will be Reimbursed on what is returned to us. International orders (Outside the U.S.) are shipped at your own risk, due to the high shipping cost we can not replace damaged items.

    

    100% Guarantee of Satisfaction;

    Non-Tobacco Products: If you are not 100% satisfied with any non-tobacco product that you purchased from AtlanticCigar.com you may return it in original condition within 10 days of purchase for full credit or refund.
    
    Cigars:  Damaged items will be replaced, we will pay for all shipping cost.  If you are not 100% satisfied with any cigars that you purchase from AtlanticCigar.com, you may return them within 30 days for full credit or full refund for the amount of cigars returned, minus shipping costs. Returns accepted only with original Cellophane Wrapper intact.
    
    Free Promotional Items: All defective free/promotional items must be returned by customer at customer cost. Replacement will be issued when it is received by AtlanticCigar.com.
    
    Directions for Returns: Please call our Customer Service Department (800) 887-7877 for a Return Merchandise Authorization number within 3 days of receipt of your order to expedite the return(s). When returning merchandise, please repack the item carefully and return it INSURED within the prescribed time(s) above. We will pay for return shipping if your package was damaged or it was our error when it reached you.

• How do you calculate shipping?
  • We ship United Parcel Service and United States Postal Service using all services provided, which can be calculated here:
    • USPS
    • UPS
• How do I know if Atlantic Cigar carries a particular brand of cigar?
  • Using the search feature is the best way to search for cigars that we carry. In addition feel free to call us and we should have what you're looking for.
    
• Do you ship outside the United States?
  • Yes, we ship to most International countries
• Do you sell Cuban cigars?
  • No however we do carry plenty of brands that are equivalent quality or better than Cubans and are much less pricier.

Humidification Facts

• Perhaps the most important part of your cigar storage system is the humidifying device. Maintaining proper humidity will either make or break your humidor system. Cigar humidifying products we carry can be found here... http://www.atlanticcigar.com/goldhumidifier.html

• At 67% a cigar will slowly dry out and loose essential oils. At 74% and higher, organic molecules will break down out-of-order, producing unwanted tastes. More importantly, at 80% or higher, you're leaving your stogies wide open to grow mold. Neither cigars or humidors are a particularly sterile environment. Note that these are relative humidity's
  • * We suggest setting the humidity to 68-73%*

Cigar Storage Info

• Why use a humidor?
  • The purpose of a humidor is to keep your cigars at their peak "smokability". The most crucial characteristic of a fine humidor is that it can provide a constant environment of 70-72% humidity.

• What temperature is best for storage?
  • 70 degrees - Although cooler storage temperatures are definitely not a problem for cigars (as long as you maintain a reasonable relative humidity).
  • Why do we attempt to keep them at 70 degrees then? The key is in the subtle difference between stable storage and true aging. Your cigars will not age, mature, mellow, or develop the complex character of well cured smokes at lower temperatures. At higher temperatures, there are several insects to worry about. The microscopic eggs of the dreaded tobacco beetle, for instance, hatch at temperatures above 80 degrees.

Cigar Info

• If a cigar is properly stored in a humidor, how long will it last?
  • Forever

• Should I remove the cellophane (plastic wrap) / cedar wrapping before I put them in the humidor?
  • It depends on personal preference.
    • Cigars are transported in cellophane since cellophane protects the cigar from loosing humidity. By removing the cellophane it will allow the cigar to breathe and speed up the aging process. On the other hand, removing the cigar cellophane can expose the cigar to different aromas within the humidor, causing it to obtain different flavors.
    • Cigars are also packaged in cedar wrapping which gives the cigar a cedar aroma. Removing this will cause a loss in the intensity of the cedar aroma.
• If a cigar dries out, is it possible to get the taste back?
  • If you let a cigar dry out it'll certainly damage it, but it can be recovered by re-humidifying it in a proper humidor. It'll never be quite the same, but cigars will re-humidify far better than others

• What's the difference in taste of cigars from different countries?
  • Each country's cigar production has its own taste and character. Cigars are made all over the world, with tobacco grown in different soils, cured by different processes, and rolled with different techniques.
    • Cigar Regions
      • Dominican Republic-Dominican Republic is a major producer of top quality tobacco. The principal tobacco growing area in the country is the Cibao River Valley area in the northern half of the country near the city of Santiago.
        • The Connecticut Valley-The Connecticut Valley is a major source of some of the world's finest wrapper leaves. This golden colored wrapper tobacco is highly regarded and praised by many cigar makers and connoisseurs. Connecticut Shade, which emanated from the Hazelwood strain of Cuban seed, is shade-grown under huge tents to protect the delicate leaf. Also from this area is Connecticut Broad Leaf. Grown in the sun, this wrapper tobacco is coarser, darker and produces a sweeter taste.
        • Indonesia- Indonesia has gained an excellent reputation for wrapper tobacco. It is dark, tasty, and fragile in nature. In recent years, special strains of Java married with Connecticut tobacco have been cultivated with particular emphasis on the process of fermentation to produce a rich, flavorful and fine burning wrapper and binder tobacco. Grown under shade, it is commonly referred to as TBN.
        • Mexico-Most Mexican cigars are made with 100% Mexican grown tobacco. The San Andreas valley is world-famous for producing a sun-grown variety of Sumatra-seed tobacco - called Mexican Sumatra. This is used for wrappers. Dark Tobacco, used for long fillers and binders, is also grown here. It is the finest burning tobacco grown, and gives the cigar a distinctive sweet, peppery, light texture. Mexican wrapper leaves are often used as maduro wrappers.
        • Honduras- Honduras produces quality Cuban seed and Connecticut seed tobaccos, both full bodied, with strong, spicy flavor and heady aroma. The Connecticut seed is shade-grown in Honduras and is similar to Connecticut grown shade leaf tobacco.
        • Brazil- Tobacco from Brazil tends to be dark, rich and smooth with a slightly sweet flavor. In fact, the Brazilian tobacco leaves are a deep brown after fermentation.
        • Cuba- Cuban tobacco is acknowledged as some of the finest tobacco. The primary tobacco growing region is the legendary Vuelta Abajo area of the Pinar del Rio province in the western part of the country. Because of the take-over by Fidel Castro and the subsequent U.S. embargo in 1963, Cuban-grown tobaccos are not used in cigars sold in the United States.
• Cigar History
  • The year was 1492. Christopher Columbus not only discovered a New World, but a wonderful new enjoyment that is delighting connoisseurs throughout the entire world to this day: Tobacco.
  • From tobacco, came the cigar, and with it the unprecedented popularity that spread throughout Europe and the United States, attracting presidents, kings, generals, gentlemen, and a fair number of women. In fact, in 1900 an estimated four out of five men in the U.S. were cigar smokers.
  • Cuba led the way in the cigar industry. Early in the 16th century, Cuban peasants became tobacco growers. Later, the cigar became the country's national symbol and the Havana cigar became recognized as the world's finest.
  • The take-over by Fidel Castro and the subsequent U.S. embargo were the start of events that began to challenge Havana's supremacy in the world of cigars. Former Cuban cigar-makers took their skills and seeds to the Caribbean, Dominican Republic, Honduras and Mexico and began producing high-quality premium and super-premium cigars for the American public.
  • Today, the pure pleasures of the premium cigar are all the rage. Cigars handmade by experts from a choice blend of top-quality tobaccos and aged to perfection are referred to as premium cigars.
  • The Dominican Republic alone produces almost half of the hand-made cigars sold in the U.S.
  • Cigar smoking has burgeoned. Celebrities, industry leaders, politicians, sophisticated women and men are seen at dinners and at smoking clubs enjoying luxury cigars. The cigar is alive and well, and here to stay.
    

Technical Support Issues

• Why are some items on the web site not displaying properly?
  • This is usually caused by not having the proper resolution displayed on your computer as well as not having the right browser.
    • Changing Resolution
      • Right Click on your desktop scroll down to properties then click on the appearance settings tab. Select a resolution 1024 by 768 pixels or higher.
    • Downloading Right Browser
      • Mozilla Firefox browser does not display certain content on our site. All other browsers work well. We suggest using Internet Explorer which can be downloaded at: http://www.savewealth.com/support/ie6
• Why can't I checkout multiple items from the shopping cart?
  • In order to check out multiple items from the shopping cart you must enable cookies on either your virus / spyware software or through your browser.
    • Assuming you are using Internet Explorer click on tools on the top menu bar and navigate down to internet options. Click on the privacy tab and turn off the pop up blocker and make sure cookie settings are set to low.